Terms and Conditions

Acceptance of the terms

These Terms and Conditions govern access to and use of the websites, applications, platforms, modules, features, integrations and digital services provided by Alis Tecnologia e Serviços Aeronáuticos LTDA.

By accessing or using the platform, the user declares that they have read, understood and agree to these Terms, as well as to the Privacy Policy, the Security & LGPD Policy, and the contracts, commercial proposals and specific conditions applicable to the contracted service.

Who Alis is

Alis Tecnologia e Serviços Aeronáuticos LTDA, CNPJ No. 45.285.138/0001-12, provides digital solutions for aviation management, including modules for aircraft, digital logbook, CTM, scheduling, crew rostering, expenses, SMS (SGSO), Flight Kit, maintenance shops, CIAC, training and assessments.

The platform is provided as software and a management support tool. Unless a specific contract provides otherwise, Alis does not replace the air operator, the responsible manager, the maintenance organization, the technical manager, the pilot in command, the CIAC, the instructor, the mechanic, the inspector or any qualified professional responsible for technical, operational or regulatory decisions.

Purpose and operation of the platform

The platform aims to support the organization, recording, consultation, tracking, analysis and traceability of data related to aviation operations, according to the contracted modules.

The features may include, among others, digital flight records, planning and scheduling, maintenance tracking (CTM), maintenance records, maintenance shop management, expenses, crew rostering, SMS (SGSO), training assessments, the EBT methodology, reports and decision-support tools.

Alis may update, modify, improve, suspend or discontinue features, provided that the applicable contractual conditions are observed and the continuity of the service is reasonably preserved.

Responsibilities of the customer and users

The customer and its users are responsible for:

• providing truthful, complete, up-to-date data compatible with the intended use of the platform;
• correctly defining profiles, permissions, administrators, authorized users and internal access rules;
• technically validating operational, regulatory, weather, maintenance, training or safety information before any decision;
• complying with aviation regulations, operational safety standards, maintenance requirements, internal policies and applicable contracts;
• protecting access credentials, devices, networks, email accounts and any other means used to access the platform;
• using the platform ethically, lawfully, securely and in accordance with the contracted purposes.

Data and record entry

Responsibility for entering, correcting, validating, classifying and updating the data recorded on the platform lies with the customer and its authorized users, except where a specific contract provides for direct action by Alis.

Alis may provide support tools, automations, validations, exports and reports, but does not guarantee that data entered by the customer is complete, correct, sufficient or suitable for a particular operational or regulatory purpose.

Flight Kit, AI and decision support

Flight Kit and any artificial intelligence, risk analysis, briefing, FRAT, data reading, recommendation or summarization features are decision-support tools and do not replace professional judgment, operational analysis, consultation of official sources, crew briefing, flight planning, or the responsibility of the pilot in command and the operator.

Results generated by AI or automations may have limitations and may depend on the quality of input data, external sources, business rules and available integrations. The user must critically review the information before using it in operational decisions.

Account, access and security

Access to the platform depends on a user account, credentials and permissions assigned by the customer or by Alis. The user is responsible for keeping their password confidential and for all activity carried out under their account.

Alis may suspend, block or restrict access in the event of suspected misuse, security risk, breach of these Terms, late payment, a request from the contracting customer or a legal requirement.

Plans, prices and payment

Plans, allowances, prices, modules, payment terms, adjustments, deadlines, support, onboarding and cancellation will be defined in a commercial proposal, contract, order, electronic acceptance or other applicable instrument.

Non-payment, where applicable, may result in suspension or limitation of access, subject to the contractual rules and any agreed deadlines.

Availability, support and maintenance

Alis will seek to keep the platform available, secure and functional, but does not guarantee uninterrupted availability, complete absence of failures, compatibility with all devices or continuous operation of third-party integrations.

Unavailability may occur due to maintenance, updates, incidents, infrastructure failures, third-party services, internet problems, unforeseeable events, force majeure or factors beyond Alis's reasonable control.

Prohibited uses

It is prohibited to use the platform to:

• commit unlawful, fraudulent or abusive acts, or acts contrary to good faith;
• violate the rights of third parties, confidentiality, intellectual property, privacy or data protection;
• enter false, malicious, discriminatory, offensive or unlawful content, or content incompatible with the purpose of the platform;
• attempt to circumvent security mechanisms, access third-party accounts, perform reverse engineering, scraping, exploitation of vulnerabilities or unauthorized use of APIs;
• compromise the stability, security or reputation of Alis, customers or third parties.

Intellectual property

The platform, trademarks, logos, layouts, code, interfaces, workflows, materials, knowledge bases, documentation, templates, reports and other elements developed by Alis are protected by intellectual property rights.

Use of the platform does not transfer to the customer or user any intellectual property right over Alis's technology, except with express written authorization. Data entered by the customer remains under the ownership or responsibility of the customer itself, as applicable.

Third-party services and integrations

The platform may integrate or reference third-party services, such as infrastructure, maps, weather, communication, authentication, payment and analytics providers, authorities, public databases or other external sources.

Alis does not fully control the availability, accuracy, usage policy or security of these third-party services. Use of such services may be subject to their own terms and policies.

Limitation of liability

To the maximum extent permitted by applicable law, Alis shall not be liable for damages arising from misuse of the platform, incorrect data entered by the customer, operational decision failures, third-party unavailability, regulatory non-compliance by the user, loss of credentials, unauthorized use or inadequate interpretation of reports and information.

Any liability of Alis will be assessed in accordance with the applicable contract, current legislation, proof of direct damage and causal link.

Changes to the terms and venue

Alis may update these Terms to reflect changes in the platform, legislation, security, commercial model or operations. The current version will be available on this page.

Disputes should preferably be resolved amicably through the official support channels. Where a judicial solution is necessary, the venue defined in the contract will apply or, in the absence of a specific provision, the competent venue under applicable law.