Support for people who use Alis.
In-app ticket, WhatsApp or email: the right channel depends on what is happening. If something seems to be down, start with the status page.
Choose the channel by topic.
Defects and change requests go to a ticket, which keeps the history together with whoever asked. For a quick question about using the system, the Alis assistant answers right away.
In-app ticket
For defects, fixes, new reports or features. It is recorded for your company, with the team's replies and the status of each request.
Open a ticketAlis assistant
Answers questions about using the system, such as where a screen is or how to enter a record. It is inside the system, for people who already have access.
Sign in to AlisTell us the company, the aircraft registration or the screen involved and, if you can, send a screenshot. That saves the first round of questions.
(11) 99635-6989For topics that need more context or attachments. Include the same details: company, registration or screen.
contato@alisaviation.com.brHow to open a ticket that gets solved fast.
In the Alis menu, the Support page opens a request and shows the status of each one: open, in development, complete, not approved, postponed or cancelled. The team's replies stay in the ticket itself.
-
Choose the category
Bug, new feature, feature fix, new view, notification, printing and export, or data.
-
Point to the page
Tell us which Alis screen the problem appears on.
-
Set the priority
Critical, when it stops the operation; serious, when it gets in the way but there is a workaround; routine; or improvement and customization.
-
Describe and attach
What you did, what you expected and what happened. A screenshot helps a lot.
Platform status, minute by minute.
The status page checks every minute whether Alis services are responding. If something is down, it shows before any ticket.
- Web app
- Database
- Login
- App sync
Not a customer yet?
Talk to the team to get to know the platform, or first see who we are and how Alis was built.